Privacy Policy

2.1 Information We May Collect

SANANY may collect information necessary to provide its services, including:

Account Information

• Name and username.
• Phone number.
• Email address, if provided.
• Profile image, biography, and website.
• Account type, such as individual or company.

Verification Information

SANANY may process information required for identity verification when Nafath or another approved verification service is used.

Listing Information

• Images and listing descriptions.
• Price and general location.
• Category and product or service details.
• Listing and sale status.

Usage and Device Information

• Internet Protocol address.
• Device type and operating system.
• Login and activity records.
• Error and performance information.
• Pages and features used.

Transaction Information

• Service or commission amount.
• Payment status.
• Transaction reference number.
• Information required for invoices or transaction records.

SANANY does not store full payment-card details when payments are processed directly by an approved external payment provider.

2.2 Purposes of Processing

SANANY may process information to:

• Create and manage accounts.
• Authenticate and verify users.
• Publish and manage listings.
• Enable messages and notifications.
• Process payments and calculate commissions.
• Issue invoices and maintain transaction records.
• Prevent fraud and misuse.
• Protect users and the Platform.
• Review reports and provide support.
• Improve services and user experience.
• Meet legal and regulatory requirements.
• Send essential account and service communications.

2.3 Sharing Information

SANANY does not sell users’ personal information.

Information may be shared, where necessary, with:

• Payment-service providers.
• SMS and verification-code providers.
• Hosting and technology providers.
• Identity-verification services.
• Notification and analytics providers.
• Governmental or judicial authorities pursuant to a lawful request.
• Contractors supporting the operation of SANANY.

2.4 Data Security

SANANY implements appropriate technical and organizational safeguards to help protect information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no technological system can be guaranteed to be completely secure.

2.5 Data Retention

Information is retained for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.

Certain records may be retained for longer where necessary to document transactions, prevent fraud, resolve disputes, or comply with legal obligations.

2.6 User Rights

Subject to applicable laws, users may request to:

• Be informed about the processing of their information.
• Access their personal information.
• Correct or update inaccurate information.
• Request the destruction of information where legally applicable.
• Withdraw consent when consent is the lawful basis for processing and withdrawal is available.

Requests may be submitted to info@sanany.com.

2.7 Account Deletion

Users may request account deletion through the application, where available, or by contacting SANANY by email.

SANANY may retain certain information where retention is required or permitted by law, including financial, fraud-prevention, and dispute records.

2.8 Cookies

The SANANY website may use cookies and similar technologies for authentication, preference storage, security, performance measurement, and service improvement.

2.9 Notifications and Communications

SANANY may send verification codes, account notifications, listing and messaging alerts, payment updates, security notices, and other communications necessary to provide its services.

Appropriate controls may be provided for marketing communications when such communications are offered.