Return and Refund Policy

5.1 Transactions Between Users

SANANY is not a party to transactions involving goods or services between users unless expressly stated otherwise.

Returns and exchanges between buyers and sellers are subject to their agreement and the applicable laws of the Kingdom of Saudi Arabia.

5.2 Sale Commission

The commission is payable for the completion of a transaction and use of the Platform’s services.

Commission-refund requests will be reviewed based on the transaction status, reason for the request, available records, and applicable statutory rights.

5.3 Paid SANANY Services

Refund requests for paid SANANY services will be reviewed based on:

• The nature of the service.
• Whether the service has started or been used.
• The reason for the request.
• Whether an error or duplicate payment occurred.
• Applicable mandatory legal rights.

Purchasing a promotional service does not guarantee a sale or any particular result.

5.4 Duplicate or Incorrect Payments

If a verified duplicate or incorrect charge occurs, the user may contact info@sanany.com to request a review.

SANANY may require the transaction number, date, amount, and supporting documentation.

5.5 Processing Time

Refund-processing times depend on the payment method, payment provider, and card-issuing bank. Once a refund is approved, additional time may be required for it to appear in the user’s account.